REFUND/ EXCHANGE POLICY
PowerLeg™ always strive hard to ensure your best online shopping experience. We deeply and sincerely apologize if there are any incorrect item(s) sent or defect item(s) sent. Kindly contact us at email@example.com to help you through the refund/exchange process.
Order Modifications or Cancellation
After your order has been placed, you have 12 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
Kindly notify us within 30 days for refund or exchange requests. We will send you an email with approval and guidelines for refund/exchanges.
Return period: Return Item(s) must be shipped/posted out by you within 5 working days upon approval of a refund/exchange. Our team will follow up the tracking number that is provided by you.
Returns can only make one time per order number. Any order made with return credit is not eligible for return at the consequent time.
Item(s) must be in its original condition at the time you have received it: hang tag remained intact, unworn, unwashed and unaltered
Item(s) must be placed in the original packaging that we have provided.
Returns must include the receipt/invoice slip that has been included in the parcel earlier as proof of purchase. If you have lost it, you may reprint it under your account.
Non-returnable item(s) is not eligible for return: Specifically stated non-returnable items, free items, On sales item, accessories, swimwear, stocking, discounted item(s) using discount codes (unless specified returnable), Pre-order items (unless specified returnable), orders made with account credits, and free gifts by us.
All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
Our team will get back to you once the return item(s) is received by us. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Should you choose to opt for an exchange, please kindly let us know and we shall post you the exchanged item via our chosen shipping method. Exchange is only applicable for same items returned.
** Parcels returned to us before any acknowledgement/approval will not be entertained.
** No refund policy on free items.
Kindly contact us if you have any queries or you need help assisting you through the process. Just drop us an email at: firstname.lastname@example.org
We are always here to serve!